Speakers: Tom Willcock of Auster Aviation and Clare Borras of CRA
Topic: The human element in development and operation of technical infrastructure systems
Overview: There is evidence to suggest that the Finance Sector is starting to consider the human component of risk during the development and operation of technical infrastructure systems. However, there is a risk that the sector may default to an approach taken historically by implementing technology to resolve issues without also incorporating Human Factors approaches to understand the issues and implications linked to human error. Should the technical solution currently in vogue, automation, be implemented without considering the human factors, then the result could be the generation of a series of unexpected errors due to both inadvertent latent system risks and those linked to the human component.
Tom Willcock graduated from Cambridge with a degree in aerospace engineering and joined the financial world. His career placed him in the Coventry Building Society where he was the Projects Manager, Head of Operational Risk and then Head of Financial Management. A major change found Tom back with his degree subject and he founded Auster Aviation, a company providing specialist unmanned aerial vehicles (drone) services. Drones have huge potential to revolutionise safety inspections, environmental impact studies and surveys by providing these services in a safe and cost effective manner.
Clare Borras is a highly experienced Principal Consultant within CRA. Following her Ergonomics and Human Factors MSc at UCL, Clare dealt with programme editing, special effects tools and interactive logic for digital TV to improve browsing experiences. For the last fifteen years however Clare has worked mainly in defence and high risk industries, providing expertise in equipment design and communication room layout.